“Bro, MediaTek ni noma sana! Net yao ni fasta aje, sina stress ya buffering. Ka unataka kitu reliable, MediaTek is where it's at msee. Na support yao ni true, wako rada kila saa.”
— KevvoKisumu
Welcome
Stay Connected with Kenya's Most Reliable Internet
Experience seamless connectivity with MediaTek Broadband Africa. Get connected today and join the digital revolution!
Benefits of Our Internet Services
Unlock the Power of Reliable Internet
Unlock the Power of Reliable Internet
24/7 Customer Support
Our dedicated support team is always here for you, ready to tackle any challenges you face. Our experts are just a call away, providing swift, friendly assistance to resolve your issues and ensure your internet experience remains flawless.
Effortless Streaming
Enjoy uninterrupted streaming of your favorite movies and shows in stunning clarity. Our reliable internet ensures that you can binge-watch without buffering, offering a cinematic experience right in your living room.
Flexible Plan Management
Take control of your internet plan with our easy-to-use management tools. Adjust your settings, monitor usage, and optimize your plan to fit your lifestyle—all from a convenient, user-friendly dashboard.
Whole-Home Coverage
Experience consistent, powerful Wi-Fi in every room. Whether you're upstairs or in the backyard, our service ensures you have the coverage needed to stay connected seamlessly throughout your entire home.
Our Coverage
Our Expanding Network
MediaTek Broadband Africa provides high-speed internet access to major cities and towns, including Nairobi, Mombasa, Kisumu, and beyond. Check our coverage map and stay connected wherever you are.
- Westlands - Nairobi
- Muthaiga - Nairobi
- Syokimau - Nairobi
- Runda - Nairobi
- CBD - Kisumu
- Nyali - Mombasa
- CBD - Mombasa
- Bamburi - Mombasa
FAQ
Frequently Asked Questions
Have Questions? We’ve Got Answers!
Log in to your client dashboard to view real-time data usage and manage your plan effortlessly. Our intuitive interface makes it easy to stay informed about your internet consumption.
1. Go to your M-Pesa Menu.
2. Select Lipa na Mpesa.
3. Choose Paybill**.**
4. Enter 4092411 as the Paybill number.
5. Enter your registered phone number as the account number. e.g. 0700 000 000.
6. Enter the amount and your M-Pesa PIN, then send.
If you use a different number, contact our support team. Provide the payment message and your registered account number. We will manually update your account.
1. Visit (https://mediatek.ispkenya.co.ke/user/).
2. Enter your registered phone number as both your User ID and Password.
Contact our support team with the new password you want to set. We will update your password within 24 hours.
1. Check your current speed using (https://www.fast.com).
2. Ensure no other devices are downloading large files or streaming.
3. Restart your router and try connecting again.
4. If the issue persists, contact our support team for assistance.
Yes, you can temporarily pause your service. Contact our support team to arrange a suspension and avoid unnecessary charges.
Yes, you can transfer your connection. Contact our support team to schedule a relocation service. Note: Relocation fees may apply.
Call our sales team or visit one of our local offices.
1. Check if all cables are securely connected.
2. Restart your router.
3. Verify that your account is active by logging into the Selfcare portal.
4. Contact support if the problem continues.
Visit our careers page on the website for current job openings. Submit your application via the contact form provided.
Place your router in a central location, away from obstructions. Ensure your router firmware is up to date. Limit the number of connected devices during high-traffic periods.
Place your router in an open area, preferably in the center of your home. Avoid placing it near large metal objects or electronics that could cause interference.
Check your speed by visiting (https://www.fast.com) or on the Selfcare portal.
Yes, you can change your package at any time. Contact our support team or use the Selfcare portal to make the change.
Rebooting can resolve connectivity issues and refresh your connection. It's recommended to reboot your router at least once a month for optimal performance.
1. Log onto (https://mediatek.ispkenya.co.ke/user/).
2. Go to the "Help & Support" section.
3. Click on "Create Ticket" and fill out the necessary details.
4. Submit the ticket, and our support team will respond promptly.
Services
Our Services
Comprehensive Internet Solutions for Everyone
Stream Movies and Shows
Enjoy your favorite movies and TV shows on platforms like Netflix and Hulu with our high-speed internet.
Gaming
Dive into online gaming with minimal lag and seamless performance, whether you’re on a console or PC.
Social Media Browsing
Stay connected with friends and trends on TikTok, Instagram, and Facebook with our reliable service.
1/3
2/3
3/3
Features
Features
User-Friendly Management Portal
Take control of your internet with our intuitive management portal. Monitor your usage, manage your plan, and view billing details all in one place, providing transparency and ease of use for every customer.
Enhanced Security Protocols
Protect your personal information and online activities with our robust security measures. Our network uses advanced encryption and security protocols to safeguard against cyber threats, giving you peace of mind while browsing.
Empowered Online Living
Empower your digital life with an internet service that adapts to your needs. From remote work and online learning to socializing and gaming, our service supports all aspects of your connected lifestyle with ease and reliability.
Blazing-Fast Internet Speeds
Enjoy seamless online experiences with our lightning-fast internet. Stream your favorite shows in ultra-HD, engage in smooth video calls, and play online games without a hint of lag.
Plans
Pricing
Flexible Plans to Fit Your Lifestyle. Choose your plan now!
KES2000
Silver
- 8Mbps: Perfect for basic internet browsing and streaming.
- Browse the web smoothly
- Stream videos on YouTube and social media platforms.
- Enjoy video calls with friends and family.
KES2500
Gold
- 10 Mbps: Ideal for families with multiple devices.
- Connect several devices without compromising speed.
- Stream HD content on platforms like Netflix and Hulu without interruptions.
- Enjoy playing online games with minimal lag.
KES3500
Platinum
- 15 Mbps: For those who need the best in speed and connectivity.
- Ultra-fast speeds for seamless 4K streaming.
- Enjoy online gaming with zero interruptions. Perfect for video content creators and streamers.
“MediaTek Broadband imebadilisha kabisa jinsi ninavyotumia intaneti nyumbani. Kasi na uthabiti wao ni wa hali ya juu.”
— AminaMombasa
“Since switching to MediaTek Broadband, my online experience has improved dramatically. When working from home, the speed and consistency are outstanding.”
— JaneNairobi
About Us
Connecting People & Possibilities
MediaTek Broadband Africa, is dedicated to providing top-notch internet services. Our mission is to connect people and communities with reliable and affordable internet, empowering them to thrive in the digital age.
- 23 Team Members
- Innovative Technology
- 7000+ Happy Customers
0+
Happy Customers
0
Team Members
Team
The Team
Yahya Issack Hassan
Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Joseph Miseda Mbime
Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Richard Cruise
Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Get In Touch
Contact Us
We’re Here to Help